Capitec is seeking a motivated individual to fill the position of Collections Agent Vacancy at Bellville. If you have excellent communication skills and a passion for problem-solving, apply today!
Closing date: Ongoing
Location: Bellville, Western Cape, ZA
Collections Agent Vacancy at Capitec
Capitec is currently hiring for the position of Collections Agent. This role requires strong communication skills and a knack for problem-solving. If you are motivated and looking for a new opportunity, consider applying for this position at Capitec.
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Conditions of Employment
- Clear criminal and credit record
Job Responsibilities:
As a Collections Agent at Capitec, your main responsibilities will include contacting customers who have outstanding debts, negotiating payment arrangements, and maintaining accurate records of all communication and payment agreements.
You will also be responsible for providing excellent customer service and assisting customers with any questions or concerns they may have regarding their debts. Additionally, you will work closely with other team members to develop strategies for improving collection rates and reducing delinquency.
Contacting customers to collect outstanding payments.
As a Collections Agent at Capitec, one of your main responsibilities will be contacting customers who have outstanding debts in order to collect payment. This will involve making phone calls, sending emails, and potentially even visiting customers in person. You will need to have excellent communication skills and be able to effectively negotiate payment arrangements with customers.
It is important to maintain accurate records of all communication and payment agreements to ensure transparency and accountability. Additionally, you will need to provide excellent customer service and address any questions or concerns that customers may have regarding their debts. Working closely with other team members, you will also be involved in developing strategies to improve collection rates and reduce delinquency.
Negotiating payment arrangements and providing solutions to customers.
As a Collections Agent at Capitec, one of your main responsibilities will be to negotiate payment arrangements with customers who have outstanding debts. This requires excellent communication skills and the ability to effectively address customer concerns and find solutions.
You will need to be able to understand the customer’s financial situation and work with them to develop a payment plan that is feasible for both parties. This may involve discussing different payment options, setting up payment schedules, or offering alternative solutions such as debt consolidation. By providing personalized and tailored solutions, you will help customers manage their debts and improve their financial situation.
Resolving customer inquiries and complaints in a professional manner.
As a Collections Agent at Capitec, one of your key responsibilities will be to handle customer inquiries and complaints in a professional and efficient manner. This requires excellent communication skills and the ability to empathize with customers while also finding solutions to their concerns.
You will need to listen actively to customers, understand their issues, and provide clear and concise explanations or resolutions. It is important to remain calm and composed, even in challenging situations, and to always maintain a professional demeanor. By effectively addressing customer inquiries and complaints, you will contribute to maintaining positive customer relationships and ensuring customer satisfaction.
How to apply
Follow instructions on how to apply for vacancies at Capitec here
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